Frequently Asked Questions
Q – Why do I need to outsource payroll?
A – In house payroll management is very complicated and expensive for your business especially if you are running a small and growing business. If you decide to outsource your payroll department to an ISO: 9001 accredited, BACS registered bureau, it will definitely save you a lot of money and reduce stress enabling you to concentrate on your core business activities.
Q – What is the Basic Payroll Payment Service?
A – This service allows your employees and others associated with your company, get paid electronically by depositing payments directly into their bank accounts. Availing this service will rescue you from writing payroll cheques or schedule time for your employee to cash them.
Q – What is the cost to make Basic Payroll Payments?
A – The cost varies from company to company. But what ever be their charge you can be assured of one thing that it will tax much less to your resources than if you want to set up a in-house payroll management department. Plus the peace of mind you will get, knowing that you company payroll is managed by professional, cannot be measured is immeasurable.
Q – Will employees be able to withdraw their funds on the Employee Pay Date?
A – The employees will also be benefited as it will enable them to receive their salary through any method available to them including ATMs.
Q – Is there a restriction to the number of employees you can setup for Basic Payroll?
A – No, there is no restriction to the number of employees you can set up for this service.
Q – What options do I have for processing payroll?
A – You can take up one-time payment or repeating payroll payments as per your convenience.
Q – What happens to future-dated Basic Payroll Payment instructions if the associated Pay From Account is deleted?
A – Unless all the hanging payment instructions have been deleted an account cannot be erased.
Q – Do my balances change when I make Basic Payroll Payments?
A – When you make basic payroll payments your balances will change on the Account Debit Date, which is two Bank Business Days before the Employee Pay Date. In case an Employee Pay date falls on a bank holiday, the date will be automatically adjusted crediting the employee’s account on the antecedent bank business day.
Q – How do I stop a Basic Payroll Payment after the Account Debit Date cutoff?
A – Payment reversal request can be made after a certain cutoff time set by the service providing company on the Account Debit Date or up to 5 Bank Business days after Employee Pay date.
Q – What do I do if I get a message that a Basic Payroll Payment I’ve made has been returned?
A – There are certain contexts this can happen. In such cases if you want a follow up all you have to do is to note down the reason of the return and then contact your payroll service provider. It will be taken care of by them.